View Issue Details
| ID | Project | Category | View Status | Date Submitted | Last Update |
|---|---|---|---|---|---|
| 0000675 | T99X171.00 SKB Eagle | SW Issue | public | 2019-04-28 20:36 | 2019-06-18 18:52 |
| Reporter | (SW) Jim Chen | Assigned To | (SW) Jim Chen | Due Date | |
| Priority | normal | Severity | s3-moderate | Reproducibility | N/A |
| Status | closed | Resolution | fixed | ||
| Summary | 0000675: Failed to repair RCU when A2DP (with other BT device) is streaming | ||||
| Description | from 0000634:0002141 When trying to re-pair RCU BT via [*]+[#] under hearing a live TV via other BT devices, error code 14 and 11 keeps occurring, so we cannot do RCU BT pairing. | ||||
| Tags | No tags attached. | ||||
| Attach Tags | |||||
| related to | 0000634 | closed | NUGU Speaker and other BT devices reconnection failure after re-pairing RCU |
| User List |
(ALTech) Jewoo Lee , (ALTech) SY Yoon , (SW) Jacky Chiang , (SW) Kerwin Chen |
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KAON: OK=7 Audio code11=5 code33=2 BLE code14=1 R15: OK=11 Audio code11=1 BLE code14=2 AI100 code11=1 (AI100=SKBB TRST) When KAON repair ok, the audio is not output anywhere When R15 repair ok, the audio is output to TV When press the play button on my BT headset, the audio output to headset. In KAON's case, when I power off the headset or unpair headset, the audio still not output to TV. |
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Hi Eric, This is original from 0000634:0002141 Please take a look on the test result. And close it if you don't have more concern. |
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Hi Jim, Do you mean that this issue will be managed in ID-634? |
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Hi Jim, Just checket it with R15a version. In case of BT headset, it's available when trying RCU pairing again during hearing live TV via BT headset, and BT headset is disconnected. it will be same as Kaon STB. But In case of NUGU speaker, RCU pairing is never established because error code 11/33 keep encountering. Please help to check again it. For your reference, repairing RCU should be performed watching live TV or VOD, not in remote control & accessory menu. |
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Hi Eric, I mean, this is an sub-issue from 634, And Let's track NUGU speaker issue with 634. I see you also verified "BT headset" ok, so let's close this. |
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Hi Jim, Just verified it with v15.502.16, but this issue has been encountered even for BT headset. You need to verifiy it under playing live TV or VOD, not in the remote control & accessory menu, as you know, the sound is stopped when entering the remote control & accessory menu, so RCU pairing is working well in case of trying RCU pairing in the remote control & accessory menu. Please check again it. [Test Procedure] 1. RCU BT connection + BT headset connection 2. A2DP(Live TV) via BT headset 3. Trying RCU pairing again during watching live TV, not in the remote control & accssory menu [Actual Result] The first test is OK, but error code 14 has been encountered when retrying to pair RCU, then the error code 14 has been occurred again when retying it, then if retrying it, the error code 33 was happened. so RCU pairing was OK if trying to pair RCU in the remote contro & accessory menu. Please check the attached log. |
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Hi Eric, I know that, I test them in the HOME menu (with backgroup audio). I'll test again with live channel. If you encounter continuous error, please reinstall the RCU battery, |
| Date Modified | Username | Field | Change |
|---|---|---|---|
| 2019-04-28 20:36 | (SW) Jim Chen | New Issue | |
| 2019-04-28 20:36 | (SW) Jim Chen | Status | new => assigned |
| 2019-04-28 20:36 | (SW) Jim Chen | Assigned To | => (SW) Jim Chen |
| 2019-04-28 20:46 | (SW) Jim Chen | Note Added: 0002234 | |
| 2019-04-29 10:07 | (SW) Jim Chen | Relationship added | related to 0000634 |
| 2019-04-29 13:52 | (SW) Kerwin Chen | Category | SW => SW Issue |
| 2019-05-02 18:47 | (SW) Jim Chen | Description Updated | |
| 2019-05-02 18:47 | (SW) Jim Chen | Description Updated | |
| 2019-05-03 16:27 | (SW) Jim Chen | Assigned To | (SW) Jim Chen => (ALTech) Eric Kim |
| 2019-05-03 16:29 | (SW) Jim Chen | Note Added: 0002374 | |
| 2019-05-03 16:50 |
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Note Added: 0002376 | |
| 2019-05-03 17:21 |
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Note Added: 0002377 | |
| 2019-05-03 17:23 |
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Assigned To | (ALTech) Eric Kim => (SW) Jim Chen |
| 2019-05-03 17:32 |
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Note Edited: 0002377 | |
| 2019-05-07 10:54 | (SW) Jim Chen | Note Added: 0002401 | |
| 2019-05-07 10:55 | (SW) Jim Chen | Assigned To | (SW) Jim Chen => (ALTech) Eric Kim |
| 2019-05-07 11:35 |
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File Added: log.7z | |
| 2019-05-07 11:35 |
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Note Added: 0002404 | |
| 2019-05-07 11:35 |
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Assigned To | (ALTech) Eric Kim => (SW) Jim Chen |
| 2019-05-07 11:36 |
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Issue Monitored: (SW) Jacky Chiang | |
| 2019-05-07 11:36 |
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Issue Monitored: (SW) Kerwin Chen | |
| 2019-05-07 11:36 |
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Issue Monitored: (ALTech) Jewoo Lee | |
| 2019-05-07 11:36 |
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Issue Monitored: (ALTech) SY Yoon | |
| 2019-05-07 11:36 |
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Note Edited: 0002404 | |
| 2019-05-07 12:28 | (SW) Jim Chen | Note Added: 0002408 | |
| 2019-06-18 18:52 | (ALTech) SY Yoon | Status | assigned => closed |
| 2019-06-18 18:52 | (ALTech) SY Yoon | Resolution | open => fixed |
